Preparing for the Procedure - Integrated Big Data Platforms

1700 Platform Hardware Replacement Guide for Customers

Integrated Big Data Platforms
March 2018
English (United States)
Last Update
Product Category
Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts.
  1. If necessary, log on to and initiate an incident.
  2. Obtain a replacement part as described in Obtaining a Replacement Part.
  3. Contact the system administrator if you do not know the host name or IP address of the designated host CMIC (SMWeb 12.06 and later) or SOV-enabled CMIC (SMWeb 12.05 and earlier).
    In SMWeb 12.05 and earlier, you must access the home page of a CMIC that is SOV-enabled. If the CMIC is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information about the SMWeb home page, see SMWeb online help or the Teradata Server Management Web Services User Guide (B035-5350) available at
  4. Remove the new part from its packaging and place it on a static-free surface.
  5. Record the serial number and/or part number of the new part in the site equipment log.
  6. Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser:
    CMIC Version Home Page Address
    SMWeb 12.06 and later: http://<hostname or IP address of CMIC or Teradata ServiceConnect connection>:9981/CWA/home.asp
    SMWeb 12.05 and earlier: http://<hostname or IP address of SOV-enabled CMIC>:9980/CWA/home.asp
  7. On the Server Management Web Services home page, click Server Management Client.
  8. If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens.
  9. Turn on the locator LED for the node containing the failed power supply:
    1. In the Tree View, select the node containing the failed power supply.
    2. Right-click and select Locator LED. The locator LED on the node illuminates to identify the node with the failed power supply in the cabinet.
      Record the system ID, collective ID, cabinet ID, and chassis ID of the node for later use.
  10. Open a Maintenance Window. This prevents alerts from being forwarded to Teradata Services at sites that are TVI-connected.
    1. Select Functions > Maintenance Window. A Maintenance Window dialog box appears.
      Maintenance Window Dialog Box

    2. In the Maintenance Duration field, set the Start Time and the End Time. Start Time is the date and time the Maintenance Window opens, and End Time is the date and time the Maintenance Window closes; the default is four hours.
    3. At Name, enter a name for the Maintenance Window.
      If you want to set other options in this window, see the online help for instructions.
    4. Click Activate.
    5. In the Information dialog box that appears, click OK to acknowledge the maintenance window has been saved. If more time is needed to complete the procedure, extend the duration of the open maintenance window by changing the number of hours in the Maintenance Duration field and click Activate.
  11. Select Functions > Replace FRU.
  12. When the Replace FRU dialog box appears, select Chassis Component, then click OK.
  13. In the Node window that appears, select Rear View. The Rear View panel in the Node window shows a red icon next to the failed power supply.
  14. In the Node Rear View window that appears, select the numbered red icon identifying the failed power supply. The FRU Replace window appears.
  15. Verify that the node power supply is ready for servicing.
    Node Power Supply Replace Procedure

  16. In the FRU Replace window, click Ok. The software checks the power supply status and verifies that all conditions for replacing the power supply have been met.
    If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment.
  17. Click Ok to enable the chassis locator LED and advance to the replacement step.