15.00 - Network Problems - Teradata Tools and Utilities

Teradata Tools and Utilities for Oracle Solaris on AMD Opteron Systems Installation Guide

prodname
Teradata Tools and Utilities
vrm_release
15.00
created_date
March 2014
category
Installation
featnum
B035-3126-034K

If there is a network problem, use the following procedure to troubleshoot whether the problem is with network hardware or software. All steps may not be required.

  1. Verify that the transceiver is connected to the network, client, and Teradata Database.
  2. Check for broken or disconnected network cables.
  3. Verify that drop cables are not too long. The cables must comply with IEEE 802.3 standards.
  4. Verify that all repeaters, bridges, routers, and gateways functioning properly.
  5. Verify that all jumpers are setup correctly on the client's network controller board.
  6. Verify that the network software is installed and running properly on the client.
  7. Verify that the network software is compatible with the network controller board installed on the client.
  8. Confirm that the network is operational using a network utility program.
  9. Use Basic Teradata Query or a network utility program from another client on the same network segment as the first client. If this works, there may be a problem with the first client.
  10. Use Basic Teradata Query or a network utility program from another client on a different network segment from the first client. If this works, there may be a problem with the first network segment.
  11. If a network controller board is replaced on the client, reboot Teradata Database so it can obtain the network address of the new board.
  12. If the network configuration was changed, check that all network related files were changed accordingly.
  13. Reboot the client to reset network hardware and reload network software.