Support Tickets Dashboard | Console | Teradata Vantage on AWS - 2.0 - Support Tickets Dashboard - Teradata Vantage on AWS

Teradata Vantageā„¢ on AWS Getting Started Guide

prodname
Teradata Vantage on AWS
vrm_release
2.0
created_date
June 2020
category
Configuration
Implementation
Installation
featnum
B700-4015-060K

Use the Console to view or create incidents and change requests and submit questions (collectively called tickets).

  • Incident - for a problem that is preventing or degrading service.
  • Change request - to request that something be provided or changed.

Tickets are evaluated and assigned severity and priority levels that affect how quickly they are addressed.