Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage.
Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts.
Only trained customer personnel should perform this procedure.
- If necessary, log on to https://access.teradata.com and initiate an incident.
- Obtain a replacement part as described in Obtaining a Replacement Part.
Contact the system administrator if you do not know the host name or IP address of the designated host CMIC (SMWeb 12.06 and later) or SOV-enabled CMIC (SMWeb 12.05 and earlier).
In SMWeb 12.05 and earlier, you must access the home page of a CMIC that is SOV-enabled. If the CMIC is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information about the SMWeb home page, see SMWeb online help or the Teradata Server Management Web Services User Guide (B035-5350) available at http://www.info.teradata.com.
- Remove the new part from its packaging and place it on a static-free surface.
- Record the serial number and/or part number of the new part in the site equipment log.
Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser:
CMIC Version Home Page Address SMWeb 12.06 and later: http://<hostname or IP address of CMIC or Teradata ServiceConnect connection>:9981/CWA/home.asp SMWeb 12.05 and earlier: http://<hostname or IP address of SOV-enabled CMIC>:9980/CWA/home.asp
- On the Server Management Web Services home page, click Server Management Client.
- If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens.
If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All.
In the Summary Alerts tab, identify the disk array containing the failed storage drive:
- In the Server Management Client window, click the Summary Alerts tab.
In the Summary Alerts tab, select the summary alert folder containing the failed drive.
In the Synopsis field, the following alert indicates a failed drive:
- Proactive Array Drive Replacement required, in DRIVE.x.x.x.x.x
- Array Drive Failure with GHS coverage, in DRIVE.x.x.x.x.x.x
- Array Drive Failure without GHS coverage, in DRIVE.x.x.x.x.x
- Array Drive Failure, in DRIVE.x.x.x.x.x.x
- Record the ID of the failed drive.
- Above the System pull-down menu, click Hide normal chassis status. The failed disk array appears in the Server Management Client Tree View.
Verify that the disk array in the Tree View matches the disk array in the summary alert:
- In the tree view, expand the disk array with the failed storage drive.
Expand the tray with the failed storage drive.
indicates a failed storage drive.
Expanded Tree View of Failed Disk Array Storage Drive
- Click the failed storage drive to highlight it.
- In the Server Management Client window, select .
In the Properties window, find and record the system ID, collective ID, cabinet ID, and chassis ID of the disk array.
The system ID, collective ID, cabinet ID, and chassis ID also appear along the top of the Properties window.
- Compare this ID to the summary alert to ensure you are working with the correct disk array.
- In the Properties window, click Close.
Open a maintenance window.
This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected.
- In the Server Management Client window, click the disk array containing the failed drive.
In the Server Management Client window, select .
A Maintenance Window dialog box appears.Maintenance Window Dialog Box
- In the Name field, enter a name for the maintenance window.
- Set the time for the maintenance window, by accepting the default of 4 hours in the Length of Maintenance field, or by setting the Start Time and End Time.
- Click Activate.
- In the Information dialog box that appears, click OK to acknowledge the maintenance window has been saved. If more time is needed to complete the procedure, extend the duration of the open maintenance window by changing the number of hours in the Maintenance Duration field and click Activate.
- Click the disk array containing the failed storage drive.
- Select .
- When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Tray window appears.
If necessary, click the tab with a indicating the location of the failed disk array storage drive.
Tray Rear View with a Red Icon Indicating a Failed Storage Drive
- Select the numbered red icon identifying the failed storage drive. The FRU Replace window appears.
Verify that the disk array storage drive is ready for servicing.
Disk Array Storage Drive Replace Procedure
- At the rear of the cabinet, open the cabinet door.
Verify the blue Service Action Allowed LED on the target drive is illuminated.
- If the blue Service Action Allowed LED on the target drive is illuminated, return to the FRU Replace window and click Ok.
- If the blue Service Action Allowed LED on the target drive is not illuminated, return to the FRU Replace window and click Cancel.If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to https://access.teradata.com and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment.
Click Ok to advance to the replacement step.
The software checks the storage drive status and verifies that all conditions for replacing the drive have been met.