Preparing for the Procedure - Data Warehouse Appliances

2750 Platform Hardware Replacement Guide for Customers

Data Warehouse Appliances
March 2018
English (United States)
Last Update
Product Category
Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage.
Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts.
Only trained customer personnel should perform this procedure.
  1. If necessary, log on to and initiate an incident.
  2. Obtain a replacement part as described in Obtaining a Replacement Part.
  3. Contact the system administrator if you do not know the host name or IP address of the designated host CMIC (SMWeb 12.06 and later) or SOV-enabled CMIC (SMWeb 12.05 and earlier).
    In SMWeb 12.05 and earlier, you must access the home page of a CMIC that is SOV-enabled. If the CMIC is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information about the SMWeb home page, see SMWeb online help or the Teradata Server Management Web Services User Guide (B035-5350) available at
  4. Remove the new part from its packaging and place it on a static-free surface.
  5. Record the serial number and/or part number of the new part in the site equipment log.
  6. Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser:
    CMIC Version Home Page Address
    SMWeb 12.06 and later: http://<hostname or IP address of CMIC or Teradata ServiceConnect connection>:9981/CWA/home.asp
    SMWeb 12.05 and earlier: http://<hostname or IP address of SOV-enabled CMIC>:9980/CWA/home.asp
  7. On the Server Management Web Services home page, click Server Management Client.
  8. If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens.
  9. If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All.

  10. In the Summary Alerts tab, identify the node containing the failed power supply:
    1. In the Server Management Client window, click the Summary Alerts tab.
    2. In the Summary Alerts tab, open the alert summary folder containing the failed node power supply.

      In the Synopsis field, the following alert indicates a failed node power supply:

      A Node Power Supply Failure has been detected in SMP.x.x.x.x.x.x
      SMP.x.x.x.x.x.x identifies the failed node power supply. The first x is the system ID, the second x is the collective ID, the third x is the cabinet ID, the fourth x is the chassis ID.
      Chassis ID numbers are shown in the cabinet build illustrations.
  11. Above the System pull-down menu, click Hide normal chassis status. The failed node appears in the Server Management Client tree view.
  12. Verify that the node in the Tree View matches the node in the summary alert:
    1. In the Tree View, expand the node with the failed power supply. indicates a failed power supply.
      Expanded Tree View of Failed Node Power Supply

    2. Click the failed power supply to highlight it.
    3. In the Server Management Client window, select View > Properties.
  13. In the Properties window, find and record the system ID, collective ID, cabinet ID, and chassis ID of the node.
    The system ID, collective ID, cabinet ID, and chassis ID also appear along the top of the Properties window.
  14. Compare this ID to the summary alert to ensure you are working with the correct node.
  15. Click Close.
  16. Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected.
    1. In the Server Management Client window, click the node containing the failed power supply.
    2. In the Server Management Client window, select Functions > Maintenance Window. A Maintenance Window dialog box appears.
      Maintenance Window Dialog Box

    3. In the Name field, enter a name for the maintenance window.
    4. Set the time for the maintenance window, by accepting the default of 4 hours in the Length of Maintenance field, or by setting the Start Time and End Time.
    5. Click Activate.
    6. In the Information dialog box that appears, click OK to acknowledge the maintenance window has been saved. If more time is needed to complete the procedure, extend the duration of the open maintenance window by changing the number of hours in the Maintenance Duration field and click Activate.
  17. Select the node containing the failed power supply.
  18. Select Functions > Replace FRU.
  19. When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Node window appears.
  20. If necessary, click the tab with a indicating the location of the failed node power supply.
    Node Rear View with a Red Icon Indicating a Failed Power Supply

  21. Select the numbered red icon identifying the failed power supply.
  22. Verify that the node power supply is ready for servicing.
    Node Power Supply Replace Procedure

  23. In the FRU Replace window, click OK. The software checks the power supply status and verifies that all conditions for replacing the power supply have been met.
    If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment.
  24. Click OK to enable the chassis locator LED.