Preparing for the Procedure - Data Warehouse Appliances

2850 Platform Hardware Replacement Guide for Customers

Data Warehouse Appliances
February 2018
English (United States)
Last Update
Product Category
Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage.
Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts.
Only trained customer personnel should perform this procedure.
  1. If necessary, log on to and initiate an incident.
  2. Obtain a replacement part as described in Obtaining a Replacement Part.
  3. Contact the system administrator if you do not know the host name or IP address of the designated host CMIC (SMWeb 12.06 and later) or SOV-enabled CMIC (SMWeb 12.05 and earlier).
    In SMWeb 12.05 and earlier, you must access the home page of a CMIC that is SOV-enabled. If the CMIC is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information about the SMWeb home page, see SMWeb online help or the Teradata Server Management Web Services User Guide (B035-5350) available at
  4. Remove the new part from its packaging and place it on a static-free surface.
  5. Record the serial number and/or part number of the new part in the site equipment log.
  6. Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser:
    CMIC Version Home Page Address
    SMWeb 12.06 and later: http://<hostname or IP address of CMIC or Teradata ServiceConnect connection>:9981/CWA/home.asp
    SMWeb 12.05 and earlier: http://<hostname or IP address of SOV-enabled CMIC>:9980/CWA/home.asp
  7. On the Server Management Web Services home page, click Server Management Client.
  8. If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens.
  9. If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All.

  10. In the Summary Alerts tab, identify the failed power supply:
    1. In the Server Management Client window, click the Summary Alerts tab.
    2. In the Summary Alerts window, locate the relevant alert summary. The alert summary is labeled Power Supply Failure.
    3. In the alert summary, click Locate Components.
    The affected component is highlighted in the Tree View.
  11. Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected.
    1. In the Tree View, make sure the failed power supply is highlighted.
    2. In the Server Management Client window, select Functions > Maintenance Window.

      A Maintenance Window dialog box appears.

    3. Enter a name for the maintenance window.
    4. Set the Start Time and End Time.
    5. Click Activate.
    6. In the Information dialog box, click Close to acknowledge the maintenance window has been activated.
  12. In the Tree View, highlight the enclosure containing the failed power supply.
  13. Select Functions > Replace FRU.
  14. When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Enclosure window appears.

  15. Make sure that the Rear tab is selected.
  16. Select the numbered red icon identifying the failed power supply. The FRU Replace Procedure window appears.

  17. Click Ok to turn on the locator LED.
  18. Verify that the disk array power supply is ready for servicing.
    1. At the rear of the cabinet, open the cabinet door.
    2. Verify that the amber Service Required LED on the power supply/cooling module is illuminated.
      • If the amber Service Required LED is illuminated, return to the FRU Replace window and click Ok.
      • If the amber Service Required LED is not illuminated, return to the FRU Replace window and click Cancel.
        If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment.
  19. Click Ok to advance to the replacement procedure.