Preparing for the Procedure - Data Mart Appliances

680 Platform Hardware Replacement Guide for Customers

Data Mart Appliances
February 2018
English (United States)
Last Update
Product Category
Data loss and/or warranty violation may occur if this procedure is not strictly followed. Accessing or initiating other replacement procedures may cause data loss and loss of warranty coverage.
Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts.
Only trained customer personnel should perform this procedure.
  1. If necessary, log on to and initiate an incident.
  2. Obtain a replacement part as described in Obtaining a Replacement Part.
  3. Contact the system administrator if you do not know the host name or IP address of the designated host CMIC (SMWeb 12.06 and later) or SOV-enabled CMIC (SMWeb 12.05 and earlier).
    In SMWeb 12.05 and earlier, you must access the home page of a CMIC that is SOV-enabled. If the CMIC is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information about the SMWeb home page, see SMWeb online help or the Teradata Server Management Web Services User Guide (B035-5350) available at
  4. Remove the new part from its packaging and place it on a static-free surface.
  5. Record the serial number and/or part number of the new part in the site equipment log.
  6. Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser:
    CMIC Version Home Page Address
    SMWeb 12.06 and later: http://<hostname or IP address of CMIC or Teradata ServiceConnect connection>:9981/CWA/home.asp
    SMWeb 12.05 and earlier: http://<hostname or IP address of SOV-enabled CMIC>:9980/CWA/home.asp
  7. On the Server Management Web Services home page, click Server Management Client.
  8. If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens.
  9. If you have a multi-system configuration, in the Server Management Client Tree View, in the System pull-down menu, select All.

  10. In the Summary Alerts tab, identify the failed storage drive:
    1. In the Server Management Client window, click the Summary Alerts tab.
    2. In the Summary Alerts window, locate the relevant alert summary. The alert summary is labeled Disk Drive Failure.
    3. In the alert summary, click Locate Components. The affected component is highlighted in the Tree View.
  11. Open a maintenance window. This prevents alerts from being forwarded to Teradata Customer Support at sites that are TVI-connected.
    1. In the Tree View, make sure the failed drive is highlighted.
    2. In the Server Management Client window, select Functions > Maintenance Window.

      A Maintenance Window dialog box appears.

    3. Enter a name for the maintenance window.
    4. Set the Start Time and End Time.
    5. Click Activate.
    6. In the Information dialog box that appears, click Close to acknowledge the maintenance window has been activated.
  12. In the Tree View, highlight the enclosure containing the failed storage drive.
  13. Select Functions > Replace FRU.
  14. When the Replace FRU dialog box appears, select Chassis Component, then click OK. The Enclosure window appears.

  15. Make sure that the Front tab is selected.
  16. Select the numbered red icon identifying the storage drive drawer containing the failed storage drive. The Drawer window appears.

  17. Select the numbered red icon identifying the failed storage drive. The FRU Replace Procedure window appears.

  18. At the FRU Replace Procedure window, click Ok to proceed.
  19. Click Ok at the next FRU Replace Procedure window to turn on the locator LEDs.
  20. At the front of the cabinet, open the cabinet door.
  21. Find the drive enclosure that has the correct Drive Enclosure Number LED, a blinking white Drive Enclosure Locator LED, and an amber Drive Enclosure Fault/Service Required LED.

    For illustrative purposes, the enclosure is shown here without the front panel attached.
  22. Remove the front panel of the drive enclosure.
    1. Place your hands on the indentations on each side of the vented area.

    2. Pull the front panel away from the drive enclosure.
      Do not pull the ends of the panel to remove it. Pulling the ends could damage the front pane.
  23. Find the storage drive drawer that has a blinking white Drawer Locator LED, a solid blue Drawer OK to Remove LED, and a solid amber Drawer Fault/Service Required LED.