Preparing for the Procedure - Integrated Big Data Platforms

1700 Platform Hardware Replacement Guide for Customers
Product
Integrated Big Data Platforms
Published
March 2018
Language
English (United States)
Last Update
2018-04-17
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Product Category
Hardware
Wear an anti-static wrist strap attached to an unpainted metal surface on the rack or chassis when handling parts.
Only trained customer personnel should perform this procedure.
  1. If necessary, log on to https://access.teradata.com and initiate an incident.
  2. Obtain a replacement part as described in Obtaining a Replacement Part.
  3. Contact the system administrator if you do not know the host name or IP address of the designated host CMIC (SMWeb 12.06 and later) or SOV-enabled CMIC (SMWeb 12.05 and earlier).
    In SMWeb 12.05 and earlier, you must access the home page of a CMIC that is SOV-enabled. If the CMIC is not SOV-enabled, most web applications and pages are unavailable. If this occurs, you must navigate to the SMWeb home page of an SOV-enabled CMIC. For more information about the SMWeb home page, see SMWeb online help or the Teradata Server Management Web Services User Guide (B035-5350) available at http://www.info.teradata.com.
  4. Remove the new part from its packaging and place it on a static-free surface.
  5. Record the serial number and/or part number of the new part in the site equipment log.
  6. Using a browser, connect to the Server Management Web Services home page by typing the following in the Address field of the browser:
    CMIC Version Home Page Address
    SMWeb 12.06 and later: http://<hostname or IP address of CMIC or Teradata ServiceConnect connection>:9981/CWA/home.asp
    SMWeb 12.05 and earlier: http://<hostname or IP address of SOV-enabled CMIC>:9980/CWA/home.asp
  7. On the Server Management Web Services home page, click Server Management Client.
  8. If prompted, log on to Server Management Client as a Service User. The Server Management Client software opens.
  9. If the Summary Alert Viewer window is not already open, open it by selecting Window > Summary Alert Viewer. In the Summary Alert Viewer window, the Synopsis field indicates which drive has failed.
    The following Drive Failure Summary Alerts are available for customer replacement:
    • Disk Drive Failure detected in DRIVE.x.x.xx.xx.x.x
  10. In the Tree View, expand the cabinet folder and select the disk array that contains the failed drive.
    A warning message appears next to the disk array with the failed drive.
    Tree View with a Failed Drive

  11. Open a Maintenance Window. This prevents alerts from being forwarded to Teradata Services at sites that are TVI-connected.
    1. Select Functions > Maintenance Window. A Maintenance Window dialog box appears.
      Maintenance Window Dialog Box

    2. In the Maintenance Duration field, set the Start Time and the End Time. Start Time is the date and time the Maintenance Window opens, and End Time is the date and time the Maintenance Window closes; the default is four hours.
    3. At Name, enter a name for the Maintenance Window.
      If you want to set other options in this window, see the online help for instructions.
    4. Click Activate.
    5. In the Information dialog box that appears, click OK to acknowledge the maintenance window has been saved. If more time is needed to complete the procedure, extend the duration of the open maintenance window by changing the number of hours in the Maintenance Duration field and click Activate.
  12. Select Functions > Replace FRU.
  13. Select the tray that contains the failed disk drive. In the Disk Array window that appears, the Front View panel shows a red icon next to the failed disk.
  14. In the Disk Array window, select Front View.
    Disk Array Front View Panel with a Red Icon Indicating the Failed Disk Drive

  15. In the Disk Array Front View window that appears, select the numbered red icon identifying the failed disk drive.
    Disk Array Front View Window Indicating the Numbered Failed Drive

    The FRU Replace window appears.
  16. Remove the front panel of the drive enclosure by placing your hands on the indentations on each side of the vented area and pulling away from the drive enclosure.
    Do not attempt to remove by pulling on the ends of the front panel.
  17. Verify that the disk array drive is ready for servicing.
    Disk Array Drive Replace Procedure

    1. At the front of the cabinet, verify that the amber fault LED on the drive is illuminated.
      • If the amber fault LED on the target drive is illuminated, return to the FRU Replace window and click Ok.
      • If the amber fault LED on the target drive is not illuminated, return to the FRU Replace window and click Cancel.
        If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to https://access.teradata.com and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment.
  18. Click Ok to advance to the replacement step. The software checks the drive status and verifies that all conditions for replacing the drive have been met.
    If any problems are encountered, notify Teradata Customer Support. Use a contact method that is in accordance with your service contract. If your system is not set up with Automatic Incident Creation (AIC), log on to https://access.teradata.com and initiate or update an incident. If your system is set up with AIC, close the maintenance window and add a comment.