Login Problems | Teradata VantageCloud Enterprise on AWS (DIY) - Login Problems - Teradata® VantageCloud Enterprise on AWS

VantageCloud Enterprise on AWS (DIY) Installation and Administration Guide - 2.4

Deployment
VantageCloud
Edition
Enterprise
Product
Teradata® VantageCloud Enterprise on AWS
Release Number
2.4
Published
April 2024
Language
English (United States)
Last Update
2024-07-15
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Product Category
Cloud

If you can SSH to your Vantage instance, but cannot log in with BTEQ or Teradata Studio, try either of the following options:

  • Change the dbc password by running tdc-start to enable port 1025, which is used by ODBC and CLI connections.
  • Check your inbound ports to make sure port 1025 is opened for your IP address in your security group.

Scale-In and Scale-Out Issues

While scaling out, if you encounter the following error: Error: Task Error:[Snapshot Pdisk Information] Failed to execute command /usr/pde/bin/psh -sum 0 nvme list -o json. Execution timeout, then turn off cloudwatch_log option using
  • Scale-In: /usr/local/bin/tdc-scale-in <node-count> -a -t --cloudwatch_log=no
  • Scale-Out: /usr/local/bin/tdc-scale-out <node-count> -a -t --cloudwatch_log=no
/usr/local/bin/tdc-scale-in <node-count> -a -t --cloudwatch_log=no.