Updating your software to the most current patch levels can sometimes help eliminate potential problems. This includes software patches for both the database and the client. While it is not possible or practical to continually update software every time there is a new version, it is a good practice to keep Vantage, as well as other software on your system, as current as reasonably possible. It is a good idea to monitor Tech Alerts and known fixes through Teradata Access:
- Go to https://support.teradata.com.
- Log in.
If you determine from a Tech Alert that a fix should be applied to your system, either you should contact your Teradata Support personnel or your customer support representative will help initiate the process for the patch or upgrade. When preparing for patching or upgrading software, keep the following in mind:
- Determine when system down time would least impact your operations.
- Factor in time and work required to archive data.
- Check if the gateway version, the PDE version, and DBS version are compatible.
For more information, contact Teradata Support personnel. Or, if you have a service account, check the service website.