Mailing Crash Dumps to the Teradata Support Center - Teradata Vantage - Database Engine 20

To mail a crash dump that has been saved to removable media:

1. Label every cartridge or disk with the following:
   • The incident number.
   • The database version number (for example, 17.20.00.00 or 17.10.00.00).
   • A database dump or a UNIX® operating system dump.

   If applicable, write a volume number, such as 1 of 4, 2 of 4, and so on, on each cartridge or disk.

2. Write the Incident number on the outside of the package.
3. Include your name or some other person to contact as part of your return business address.
4. Address the package to the following address:

   Teradata Corporation
   Dump Administrator
   Teradata Customer Support Engineering
   Ref.: Incident #number 
   17095 Via del Campo
   San Diego, CA 92127