Priority Service | Teradata Vantage on Azure - 1.1 - Priority Service - Teradata Vantage on Azure

Teradata Vantage™ on Azure Getting Started Guide

prodname
Teradata Vantage on Azure
vrm_release
1.1
created_date
April 2020
category
Configuration
Implementation
Installation
featnum
B700-4016-030K

Priority Service is sold separately.

S1 – Critical S2 – Significant S3 – Minor S4 – Low
Cloud Operations 24 x 7 24 x 7 9 a.m. – 8 p.m.1
Incident Acknowledgement 30 minutes 2 hours Next business day2
Customer Status Updates Every hour Every 6 hours Daily Weekly

1 Same business day: Monday – Friday (Customer's local time zone)

2 Next business day example: If a customer opens an S3 or S4 incident after 8 p.m. on Friday, Teradata staff will respond after 9 a.m. on Monday.