ICOP includes a set of standard services. Optional, enhanced services are sold separately.
Capability | Standard Service | Enhanced Service | |
---|---|---|---|
Teradata Vantage | TCore: Active | Per the order | |
CDS: Active | Per the order | ||
TCore: Reserve (Bursting capacity) |
Pay per use or as enabled | ||
CDS: Reserve (Pre-positioned COD) |
Pay as enabled | ||
Analytics Platform Co-Processing | TCore: Active | Per the order | |
TCore: Reserve | Pay per use or as enabled | ||
Connectivity | Network | Layer 4 firewall | Beyond layer 4 firewall |
Mainframe | Endpoint TCP/IP connection | Channel servers | |
Extended channel servers | |||
Service-Level Agreements | Service availability | 99.9% | 99.99% |
Backup and Restore Services | Backup operations | Daily backups with two copies retained Same system restore on request |
Custom policies |
Disaster recovery / multi-site support | Custom engagement | ||
Support Level | Premier Cloud | Success Services | |
Security and Compliance | Industry standard compliance | Designed for industry standard compliance | Certification of IntelliCloud ecosystem |
Data Security | Protection of customer data | Full disk encryption with self-encrypting devices | Storage device retention |
IntelliSphere Applications | IntelliSphere software license and enablement | Infrastructure and service delivery | |
IntelliCloud Ecosystem Infrastructure Cabinets | Teradata equipment | Teradata cabinets | Customer-specified cabinets |