Transition Support | Teradata Vantage | Cloud Service Description - 3.2 - Transition Support - Teradata Vantage on AWS

Teradata Vantageā„¢ Cloud Service Description: AWS

Teradata Vantage on AWS
February 2021
Cloud Service Description
Teradata works with you to validate ecosystem baseline metrics and mutually agree upon the following support and escalation processes:
  • End-user support requests
  • Change management
  • Communication and escalation management
  • Configuration and release management
  • Incident and problem management
  • Resource management
  • Service requests and work orders

Upon agreement, Teradata works with you to develop an operations manual that specifies processes and procedures, timing and frequency of services, and roles and responsibilities of those who deliver the services. The operations manual does not specify how to run Vantage jobs.

Teradata Services takes primary responsibility for the agreed upon services after creating the operations manual and completing a knowledge transfer of the existing processes, tools, and technologies.