A change request is a proposal to add, modify, or remove a service or service component and its associated elements. When opening a change request in the Console (https://console.vantage.teradata.com), customers must select a priority according to the impact on operations.
| Priority | Impact | Priority Definition |
|---|---|---|
| 1 | Critical | Essential to meet business objectives |
| 2 | High | Significant but not essential to meet business objectives |
| 3 | Medium | Moderate but not significant or essential to meet business objectives |
| 4 | Minor | Low or optional |
| 5 | Planning | Part of a scheduled planning activity |