Service Management is a program oversight and management function designed to help Teradata work with you as an integrated unit. Teradata provides Service Management for coordinating daily integration activities, managing available resources, participating in communication and reporting, and ensuring process adoption and improvement. Service Managers manage risk and activities through the Issues, Risks, and Actions log.
For deployments that include Database Administration and Operations services, Teradata works with you to establish a shared responsibility model for database management. Before delivering these services, Teradata sets up secure access controls to ensure DBAs cannot access or perform tasks that involve personally identifiable data.