Service Management | Teradata Vantage | Cloud Service Description - 3.2 - Service Management - Teradata Vantage on AWS

Teradata Vantageā„¢ Cloud Service Description: AWS

prodname
Teradata Vantage on AWS
vrm_release
3.2
created_date
February 2021
category
Cloud Service Description
featnum
B035-2870-050K

Teradata uses Infrastructure Technology Information Library (ITIL) best practices for Vantage service management. Customer-facing service management processes include incidents, change requests, and service requests. The Service Portal is available at https://support.teradatacloud.com.

Teradata performs service maintenance during maintenance windows. Teradata regularly updates the service to maintain the currency of infrastructure, security, patches, and maintenance releases in monthly service maintenance windows.

For flexibility, Teradata provides customers with three options for a recurring monthly maintenance window. Teradata will assign a maintenance window to customers that do not select a maintenance window from the provided scheduling options.