| Managed Services Operations Manual |
Modifying the operations manual to reflect any procedure changes |
As needed |
| Proactive Monitoring |
Monitoring Vantage and responding to alerts |
Continuous |
| Security Monitoring |
Monitoring Vantage access and escalating if necessary |
Periodic |
| Service Operations Report |
Summary of Vantage operations, monthly service volume, and activities |
Monthly |
| Technical Status Report |
Status of technical Vantage operations services |
Monthly |
| Performance Reports |
Select the following database operations reports:
-
Vantage database space summary
- Analytic engines CPU
- Analytic engines I/O
-
Advanced SQL Engine usage
- Failed logon
- Password expiry
- Resource usage
|
Monthly |