Service Reports | Teradata Vantage | Cloud Service Description - 3.2 - Service Reports - Teradata Vantage on AWS

Teradata Vantageā„¢ Cloud Service Description: AWS

Teradata Vantage on AWS
February 2021
Cloud Service Description

Availability Management Report

Teradata provides a convenient method of measuring, monitoring, and reporting platform availability. Availability reports identify outages and durations, analyze the cause, and recommend changes to improve availability.

State of Health Report

Teradata performs remote platform health checks to identify potential problem areas where errors have not reached platform-defined thresholds and are currently recoverable. The health check tool compares customer data to associated thresholds and generates a report that a Teradata support analyst uses to recommend how to resolve any issues during the customer next planned maintenance window.

Service Performance Report

Teradata provides a service performance report that identifies Teradata response time to all incidents submitted to a Teradata Service Center during the quarterly reporting period.

Service performance reports for dual active systems (including the platform health check, TPS compliance, and service performance reports) are platform-specific; therefore, in dual active implementations, customers receive two individual platform versions of these reports.