Background - Aster Analytics

Teradata Aster Analytics Foundation User Guide

Product
Aster Analytics
Release Number
6.21
Published
November 2016
Language
English (United States)
Last Update
2018-04-14
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kiu1466024880662.ditamap
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AA-notempfilter_pdf_output.ditaval
dita:id
B700-1021
lifecycle
previous
Product Category
Software

As user-generated content has increased, sentiment extraction has become more important. Typical use cases are:

  • Support Forum

    A software company has an online forum where users can share knowledge and ask each other questions about how to use its products. If a user post shows appreciation or shares information, the company support staff need not respond. However, if a user post shows frustration at an unanswered question, or anger at a product the support staff can react as soon as possible.

  • Mining User-Generated Reviews

    A retailer has a web site where customers can submit reviews of its products. The retailer wants to get feedback about the products by analyzing these reviews, rather than by sending customers questionnaires.

  • Online Reputation Management

    A company wants to protect its brand and reputation by monitoring negative news, blog entries, reviews, and comments on the Internet.