Priority Service | Teradata Vantage on Google Cloud - 2.2 - Priority Service - Teradata Vantage on Google Cloud

Teradata Vantage™ on Google Cloud Getting Started Guide

Product
Teradata Vantage on Google Cloud
Release Number
2.2
Release Date
April 2021
Content Type
Configuration
Implementation
Installation
Publication ID
B700-4020-120K
Language
English (United States)

Priority Service is an optional service offered by Teradata for an additional fee. Priority Service provides quicker response times than Premier Service for both S1 and S2 incidents on a 24x7 basis.

  S1 – Critical S2 – Significant S3 – Minor S4 – Low
Cloud Operations 24 x 7 9 a.m. – 8 p.m.1
Incident Acknowledgement 30 minutes 2 hours Next business day2
Customer Status Updates Every hour Every 6 hours Daily1 Weekly

1 Same business day: Monday – Friday (Customer's local time zone)

2 Next business day example: If a customer opens an S4 incident after 8 p.m. on Friday, Teradata staff will respond after 9 a.m. on Monday.