| Problem | Recommendation |
|---|---|
| Copy Manager fails to install | Copy Manager is installed using a provisioning container running through a POD account service. Investigate logs using the VantageCloud Lake account ID and the Data Copy service. |
| No external environment system listed during the Connect environment process | The menu lists only the environments that have QueryGrid configured with a foreign server. Refer to QueryGrid™ Installation and User Guide for setting a foreign server. |
| WARNING: dbinterceptor-broker host is NOT currently accessible on port 19092! | You will encounter this error if the Copy Agent service is unable to connect to VantageCloud Lake. Contact Teradata Support to investigate this issue. |
| …java.io.Exception: Incomplete LAN message header… | Occurs when there is no connectivity between data Copy Manager and Copy Agent. Check if the external Vantage system is up and running. Using teleport, log on to data copy instance and restart dbinterceptor: /etc/init.d/dbinterceptor restart |
| …Connect Through has not been granted to <username> through <querygrid user on the non foreign server side>.. | If the user specified in the copy plan does not have access to QueryGrid user on the non-foreign server, you will encounter this error. Grant access to the user (the non-foreign server system) to QueryGrid user (on the non-foreign server system) GRANT CONNECT THROUGH querygrid TO permanent <demo> without role; |
| ..The user does not have SELECT access to DBC.ServerUndoV… | If you do not have access to the foreign server, you will see this error. Grant access to the user whose foreign server is running on. GRANT SELECT on DBC.<ServerInfoV> to <demo>; |
| Copy manager is inactive | In the event of a Blue/Green upgrade, your Copy Manager will hibernate, so you will need to resume it to restore its configuration and become active again. |
If the issue persists, contact Teradata support.