17.10 - Mailing Crash Dumps to the Teradata Support Center - Advanced SQL Engine - Teradata Database

Teradata Vantage™ - Database Utilities

Product
Advanced SQL Engine
Teradata Database
Release Number
17.10
Release Date
July 2021
Content Type
Configuration
Publication ID
B035-1102-171K
Language
English (United States)

To mail a crash dump that has been saved to removable media:

  1. Label every cartridge or disk with the following:
    • The incident number.
    • The database version number (for example, 16.00.00.00 or 15.10.01.00).
    • A database dump or a UNIX® operating system dump.

    If applicable, write a volume number, such as 1 of 4, 2 of 4, and so on, on each cartridge or disk.

  2. Write the Incident number on the outside of the package.
  3. Include your name or some other person to contact as part of your return business address.
  4. Address the package to the following address:
    Teradata Corporation
    Dump Administrator
    Teradata Customer Support Engineering
    Ref.: Incident #number 
    17095 Via del Campo
    San Diego, CA 92127
The version, incident number, and volume number are necessary for the Teradata Support Center tester to know which installation the dump is reporting and how to load the crash dump properly.