Server management software runs on each CMIC in the system. The CMIC hosts the SMWeb Services home page and provides applications and services for server management on a system.
The Service Workstation (SWS) or Service Workstation VM (SWS VM) is one of the chassis a CMIC monitors. Teradata Customer Support uses the SWS for service operations.
The level of service depends on the service agreements between Teradata and the customer.