You may have to clear your browser or Java plug-in cache if you have a blank screen, Java Errors in the status bar, or a Java Applet that displays a gray box.
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To clear the Microsoft Internet Explorer (IE) browser cache on the client system:
- Open the browser.
- From the Tools menu, select Internet Options.
- Click Delete Offline Content.
- Click OK.
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To clear the Java plug-in cache:
- Select .
- Double-click Java Plug-in.
- Choose .
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When Java plug-ins conflict with each other, do the following:
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Remove all Java plug-ins.
Usually you don't need to reboot your system, but do so if requested.
- Launch PUT by pointing your browser at the Target System, then the correct plug-in downloads to your Client System.
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Remove all Java plug-ins.