Server management software runs on each CMIC in the system. The CMIC hosts the SMWeb Services home page and provides applications and services for server management on a system.
Access to the SMWeb Services home page is through the customer LAN or the server management LAN. The server management LAN is a connection between the CMICs and the chassis being monitored.
The Service Workstation (SWS) or Service Workstation VM (SWS VM) is one of the chassis a CMIC monitors. Teradata Customer Support uses the SWS for service operations.
The level of service depends on the service agreements between Teradata and the customer.