If your organization uses Private Link and you are unable to access AI Studio Lite using the URL provided in the welcome letter, this typically indicates that the Private Site Gateway is not enabled for your customer endpoint. Use the following table to understand the required actions and responsibilities.
| Step | Responsible | Action |
|---|---|---|
| 1 | Customer Administrator/Designated User | Identifies that the URL is not reachable in a Private Link environment. |
| 2 | Customer Administrator/Designated User | Creates a change request in https://support.teradata.com to report the access issue. |
| 3 | Teradata CloudOps team | Enables the Private Site Gateway for the customer endpoint and validates connectivity. Notifies the customer after access is successfully enabled. |