Teradata Vital Infrastructure (TVI) (or Customer Care Link (CCL) on older systems), will send alerts to you and to Teradata when there is a problem in the system. However, there are some areas where you must monitor the system. You can use Teradata Viewpoint, or write custom scripts to monitor blocking, locate idling sessions, and determine resource utilization.
This chapter suggests some tools for resolving problems and points to specific references for information on how to use these tools. Some of these tools can help you find and analyze a problem. For information on how to handle system slowdowns or hangs, see Investigating Query Blocks and Delays.
Access to administrator utilities is usually limited to privileges specifically granted in the database. Users of these utilities should log on using their Teradata Database usernames. Users that are externally authenticated (with directory or Kerberos usernames, for example) may not have access to administrator utilities. For more information about the privileges of externally authenticated users, see Security Administration.