Your Service Agreement - Teradata Database

Teradata Database Node Software Upgrade Guide: Overview and Preparation

Product
Teradata Database
Release Number
16.10
15.10
Published
July 2017
Language
English (United States)
Last Update
2018-04-25
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Product Category
Software

Consult your Teradata Service Agreement to determine the CS upgrade services to which you are entitled and those that may be purchased separately.

Type of Service Agreement Available to Type of Coverage
Business Critical Teradata EDW customers
  • Full upgrade planning
  • Change control
  • Implementation services
Base Teradata EDW customers Upgrade support is available for purchase through Teradata's Software Implementation (SWI) suite of offers.
Core Support Teradata Appliance customers Upgrade support is available for purchase through Teradata's SWI suite of offers.

Customers with either a base service agreement or a core support agreement are strongly encouraged to take advantage of the Teradata SWI offer program. If an SWI offer is not purchased, the customer may perform an unassisted upgrade.