Consult your Teradata Service Agreement to determine the CS upgrade services to which you are entitled and those that may be purchased separately.
|Type of Service Agreement||Available to||Type of Coverage|
|Business Critical||Teradata EDW customers||
|Base||Teradata EDW customers||Upgrade support is available for purchase through Teradata's Software Implementation (SWI) suite of offers.|
|Core Support||Teradata Appliance customers||Upgrade support is available for purchase through Teradata's SWI suite of offers.|
Customers with either a base service agreement or a core support agreement are strongly encouraged to take advantage of the Teradata SWI offer program. If an SWI offer is not purchased, the customer may perform an unassisted upgrade.