Consult your Teradata Service Agreement to determine the CS upgrade services to which you are entitled and those that may be purchased separately.
| Type of Service Agreement | Available to | Type of Coverage |
|---|---|---|
| Business Critical | Teradata EDW customers |
|
| Base | Teradata EDW customers | Upgrade support is available for purchase through Teradata's Software Implementation (SWI) suite of offers. |
| Core Support | Teradata Appliance customers | Upgrade support is available for purchase through Teradata's SWI suite of offers. |
Customers with either a base service agreement or a core support agreement are strongly encouraged to take advantage of the Teradata SWI offer program. If an SWI offer is not purchased, the customer may perform an unassisted upgrade.