For situations such as job failure, job hanging, or other issues that require an incident report, Teradata includes command-line, interactive scripts to collect necessary job and system information. The resulting diagnostic bundle is sent to Teradata Customer Support so they can provide optimum analysis and resolution. Customer support is available around-the-clock, seven days a week through the Global Technical Support Center (GSC). To learn more, go to https://access.teradata.com.
- Locate the script at /opt/teradata/tara/support/bin.
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Run supportbundle.sh to create a diagnostic bundle on the TARA server.
Result: After the script collects the data, a bundle named tarasupportbundle_$DATE.zip is created in /var/opt/teradata/SupportBundle and submitted to Teradata Customer Support.
- [Optional] Contact Teradata Customer Support to let them know the diagnostic bundle is ready for review.