ICOP includes a set of standard services. Optional, enhanced services are sold separately.
| Capability | Standard Service | Enhanced Service | |
|---|---|---|---|
| Teradata Vantage | TCore: Active | Per the order | |
| CDS: Active | Per the order | ||
| TCore: Reserve (Bursting capacity) |
Pay per use or as enabled | ||
| CDS: Reserve (Pre-positioned COD) |
Pay as enabled | ||
| Analytics Platform Co-Processing | TCore: Active | Per the order | |
| TCore: Reserve | Pay per use or as enabled | ||
| Connectivity | Network | Layer 4 firewall | Beyond layer 4 firewall |
| Mainframe | Endpoint TCP/IP connection | Channel servers | |
| Extended channel servers | |||
| Service-Level Agreements | Service availability | 99.9% | 99.99% |
| Backup and Restore Services | Backup operations | Daily backups with two copies retained Same system restore on request |
Custom policies |
| Disaster recovery / multi-site support | Custom engagement | ||
| Support Level | Premier Cloud | Success Services | |
| Security and Compliance | Industry standard compliance | Designed for industry standard compliance | Certification of IntelliCloud ecosystem |
| Data Security | Protection of customer data | Full disk encryption with self-encrypting devices | Storage device retention |
| IntelliSphere Applications | IntelliSphere software license and enablement | Infrastructure and service delivery | |
| IntelliCloud Ecosystem Infrastructure Cabinets | Teradata equipment | Teradata cabinets | Customer-specified cabinets |