The Performance service builds upon the features of Premier Cloud Support and adds operational tools, processes, and automation to promote quality performance of the analytical ecosystem.
Performance includes the following features:
Feature | Description | Frequency |
---|---|---|
Database Health Checks | Basic database health checks that ensure database availability | Weekly |
Database Monitoring | Automated alerts and thresholds that monitor the database and platform to look for trends and report any known issues Alerts are available in the Teradata Operations Management (TOM) portal. |
Ongoing |
Database Performance Reporting | Online reports that show monthly platform performance | On-demand |
Database Administrator Advisor On-Demand Access | Access to Teradata experts to address specific questions about database performance, workload management, and so on. | On-demand; 16 hours per quarter |