12.02 - Example: Creating an Email Message for Critical Server Management Alerts - Server Management

Teradata Server Management Web Services User Guide

Server Management
Release Number
July 2016
English (United States)
Last Update
Suppose you want to send an email message to SM@example.com whenever a critical or fatal Server Management alert is triggered.
  1. In SMWeb, configure the system to monitor the Server Management portlet.
    1. On the SMWeb Home page, select External Connections.
    2. If prompted, log in.
    3. Under Viewpoint Settings in the Server IP Address box, locate the IP address of the Viewpoint server.
    4. If the IP address is not listed under Server IP Address, click the Add button, enter the IP address of the Viewpoint server, and click Save.
    5. [Optional] Select the Enable Advanced Configuration check box to filter the alerts that are sent to the Teradata Alerts system based on system names. For more information, see the Teradata Server Management Web Services Configuration Guide (B035-5351).
    6. Click Save.
  2. In the Alert Setup portlet, configure delivery settings.
    1. From the Setup Options list, click Delivery Settings.
    2. From the Delivery Types list, click Email.
    3. In the SMTP Host box, type smtp.example.com.
    4. Select the Enable email check box.
    5. From the Port list, select Use default port to use the default port 25.
    6. In the Server Timeout box, enter 30 seconds.
    7. Under Reply-To, enter a reply address in the Email Address box. For example, DoNotReply@example.com.
    8. Leave Advanced Options blank.
    9. In the Test Recipient box, type sm@example.com.
    10. Click Test to verify the SMTP server delivers the email to the address you specified.
    11. Click Apply.
  3. In the Alert Setup portlet, create an Action Set.
    1. From the Setup Options list, click Alert Presets.
    2. From the Preset Options list, click Action Sets.
    3. Click next to Action Sets.
    4. In the Action Set Name box, type CustomEmailAlert.
    5. Under Actions, ensure the Include in Alert Viewer check box is selected. This option is selected by default so you can view alerts for this action set in the Alert Viewer portlet.
    6. From the Actions list, select Email recipients.
    7. In the Email box, type sm@example.com.
    8. Click Apply.
  4. In the Server Management portlet, define the alert rules for TEST1.
    1. From the Configure list, click Alerts.
    2. From the SiteIDs list, click to add a site ID.
    3. In the Site ID box, type TEST1.
    4. Click Apply.
    5. Under SiteIDs, click TEST1.
    6. From the Alerts list, click to add an alert.
    7. In the Alert Name box, type Test Alert.
    8. Click the Enabled check box.
    9. From the Match list, leave the default as All.
    10. From the Alert Rules list, select: Severity > is greater than or equal to > Critical.
    11. Leave the Notify again if alert updates check box selected.
    12. Under Alert Action, select CustomEmailAlert.
    13. In the Message box, type Severity is critical or fatal.
    14. Click Apply.
  5. In the email inbox for sm@example.com, monitor the messages from DoNotReply@example.com.