16.20 - Error: 2738 could not access vbscript runtime for customer action - Teradata Tools and Utilities

Teradata® Tools and Utilities for Microsoft Windows Installation Guide

Product
Teradata Tools and Utilities
Release Number
16.20
Published
September 2019
Language
English (United States)
Last Update
2019-09-23
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Consider the following options to resolve the error.

Check for vbscript and jscript DLLs in the Registry

  1. Check that vbscript.dll and jscript.dll are not registered in HKEY_CURRENT_USER (HKCU), checking for the registry keys below.
    • VBScript, HKCU\SOFTWARE\Classes\CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}
    • JScript, HKCU\SOFTWARE\Classes\CLSID\{ F414C260-6AC0-11CF-B6D1-00AA00BBBB58}
  2. Remove these keys if they exist in HKEY_CURRENT_USER.

Re-register vbscript or jscript DLLs

Make sure that if you need to re-register vbscript.dll or jscript.dll, you run regsvr32.exe in an elevated console with User Account Control (UAC) enabled. Otherwise, you will end up registering the runtimes in HKCU.

Check for the following keys:
  • VBScript, HKEY_CLASSES_ROOT \CLSID\{ B54F3741-5B07-11CF-A4B0-00AA004A55E8}
  • JScript, HKEY_CLASSES_ROOT \CLSID\{ F414C260-6AC0-11CF-B6D1-00AA00BBBB58}