If the Unity system is undergoing planned maintenance, wait until the maintenance window is complete before checking managed system health.
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At unityadmin, run the following command:
STATUS;
The expected status for each system is running. -
If the status is not running, do one of the following:
Status Action Out of Service or Read-Only - Confirm the system is not undergoing maintenance.
- If you need the system to process queries, contact an administrator, then run the following command from unityadmin if advised:
SYSTEM RECOVER;
Unrecoverable - Do one of the following:
- If the system was previously active, contact an administrator to confirm it was not deactivated.
- If the system is a new system or unrecoverable because of user action, sync and activate the system.
- If the system was not previously active and is not a new system, open an incident.
Interrupted (not previously interrupted) - Check alerts for root cause of the system interrupt.
- If the root cause is not apparent and does not resolve on its own, open an incident.
Disconnected - If there is no planned outage in progress, check connectivity between Unity and the disconnected system. See Responding to Critical Events.A system may become disconnected for any of the following reasons:
- Database for the managed system is not running.
- Unity Management User is unable to log in.
- Unity is unable to reach the managed system over the network.
- Management system is not responding to status request from Unity because the system is busy or the database is unavailable.