- Go to https://support.teradata.com.
- Log in.
If you determine from a Tech Alert that a fix should be applied to your system, either you should contact your Teradata Services personnel or your customer support representative will help initiate the process for the patch or upgrade. When preparing for patching or upgrading software, keep the following in mind:
- Determine when system down time would least impact your operations.
- Factor in time and work required to archive data.
- Check if the gateway version, the PDE version, and DBS version are compatible.
For more information, contact Teradata Services personnel. Or, if you have a service account, check the service website.