| Issue | Support Information |
|---|---|
| I want to ask a non-urgent question or give feedback using email. | Email trial.support@teradata.com. |
| I want to ask a non-urgent Vantage Trial question using the Teradata Forum. | From home page, select Forums and search for Vantage Trial or go directly to https://support.teradata.com/community?id=community_forum_list. This forum is monitored by Teradata personnel. |
| I want to report a problem with Vantage Trial. | Open a case at https://support.teradata.com. For instructions, see the Teradata Support User Guide. |
| My system is down or I'm unable to access home page. | Call 1-877-MY-TDATA, Option 3. |
| I am unable to access a URL while using Vantage Trial. | Submit a ticket at https://support.teradata.com. For instructions, see the Teradata Support User Guide. See the Service Level Agreement (SLA) for response times. |
| I want to be added or removed from Vantage Trial. | See Your Teradata Vantage Trial Administrator. |
| I would like to access documentation including Orange Books. | Go to https://docs.teradata.com/. |