Support Tickets Dashboard | Console | Teradata Vantage on AWS - 2.0 - Support Tickets Dashboard - Teradata Vantage on AWS

Teradata Vantageā„¢ on AWS Getting Started Guide

Product
Teradata Vantage on AWS
Release Number
2.0
Published
June 2020
Language
English (United States)
Last Update
2020-06-26
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Use the Console to view or create incidents and change requests and submit questions (collectively called tickets).

  • Incident - for a problem that is preventing or degrading service.
  • Change request - to request that something be provided or changed.

Tickets are evaluated and assigned severity and priority levels that affect how quickly they are addressed.