PrerequisiteTo create a change request, you must be assigned to the Site Super Admin or Site Admin role. See Managing Users.
- Log in to the Console at https://console.vantage.teradata.com and select Support Tickets in the left pane.
- Select CREATE TICKET, then select Request a Change.
Select a Priority and briefly describe the problem, including its impact on operations.
Priority Definition 1 – Critical Essential to meet business objectives 2 – High Significant but not essential to meet business objectives 3 – Medium Moderate but not significant or essential to meet business objectives 4 – Minor Low or optional 5 – Planning Part of a scheduled planning activity
After you submit your request, Teradata responds according to the priority and impact on operations.