Create Change Requests | Console | Teradata Vantage on AWS - 2.0 - Creating Change Requests - Teradata Vantage on AWS

Teradata Vantage™ on AWS Getting Started Guide

Product
Teradata Vantage on AWS
Release Number
2.0
Published
June 2020
Language
English (United States)
Last Update
2020-06-26
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PrerequisiteTo create a change request, you must be assigned to the Site Super Admin or Site Admin role. See Managing Users.
  1. Log in to the Console at https://console.vantage.teradata.com and select Support Tickets in the left pane.
  2. Select CREATE TICKET, then select Request a Change.
  3. Select a Priority and briefly describe the problem, including its impact on operations.
    Priority Definition
    1 – Critical Essential to meet business objectives
    2 – High Significant but not essential to meet business objectives
    3 – Medium Moderate but not significant or essential to meet business objectives
    4 – Minor Low or optional
    5 – Planning Part of a scheduled planning activity
After you submit your request, Teradata responds according to the priority and impact on operations.