Priority Service | Teradata Vantage on AWS - 2.0 - Priority Service - Teradata Vantage on AWS

Teradata Vantage™ on AWS Getting Started Guide

Product
Teradata Vantage on AWS
Release Number
2.0
Published
June 2020
Language
English (United States)
Last Update
2020-06-26
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Priority Service is sold separately.

  S1 – Critical S2 – Significant S3 – Minor S4 – Low
Cloud Operations 24 x 7 24 x 7 9 a.m. – 8 p.m.1
Incident Acknowledgement 30 minutes 2 hours Next business day2
Customer Status Updates Every hour Every 6 hours Daily Weekly

1 Same business day: Monday – Friday (Customer's local time zone)

2 Next business day example: If a customer opens an S3 or S4 incident after 8 p.m. on Friday, Teradata staff will respond after 9 a.m. on Monday.