A debug information log is created on every TWM invocation. This file is located within the sanctioned location: C:\Users\< username >\AppData\Local\Twm \TWMInfoLog.txt.
Beginning with AppData, these folders are hidden by default, so the Show hidden files and folders option in the Windows Explorer > Tools > Folder Options… > View > Hidden files and folders options must be set in order to browse to that location. However, the Information Log is easily obtained from the TWM UI Tools Menu under View Logs > Info Logs.
General information logged every time the product is invoked includes the following:
Information Type | Details |
---|---|
Teradata Client |
|
Microsoft |
|
Globalization |
|
Connection | Each time an ODBC connection is established from the TWM UI, additional information is logged, including:
|
Teradata Session |
|
Connection Properties | Each time an ODBC connection is established from the TWM UI, additional information is logged, including:
|
Timeout |
|
If an analysis has a problem, right-click the analysis and select Log Analysis Info. Additional debug information appears.
Send the log analysis to the Teradata Support Center when an incident is opened.