Support Tickets Dashboard | Console | Teradata Vantage on Azure - 2.0 - Support Tickets Dashboard - Teradata Vantage on Azure

Teradata Vantageā„¢ on Azure Consumption for Vantage Getting Started Guide

prodname
Teradata Vantage on Azure
vrm_release
2.0
created_date
September 2020
category
Configuration
Implementation
Installation
featnum
B700-4019-060K

If you are a Site Admin or Super Site Admin, in the Console you can view or create incidents and change requests and submit questions (collectively called tickets).

  • Incident - for a problem that is preventing or degrading service.
  • Change request - to request that something be provided or changed.

Tickets are evaluated and assigned severity and priority levels that affect how quickly they are addressed.