System Support | Teradata VantageCore | EDW - System Support - Teradata VantageCore VMware

Teradata® VantageCore powered by Dell Technologies - Enterprise Data Warehouse

Deployment
VantageCore
Edition
VMware
Product
Teradata VantageCore VMware
Published
April 2024
Language
English (United States)
Last Update
2024-04-24
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Product Category
Cloud

Teradata or Dell provides support for the Teradata VantageCore VMware system, depending on the issue.

  • Teradata is responsible for the database software and the ecosystem components.
  • Dell supports all hardware components of the system including servers, storage, network, and racks. Dell is also responsible for the VMware software stack down through the physical hardware of the infrastructure.

When needed, Teradata provides the relevant details of Teradata application operation to help you achieve the best possible infrastructure issue resolution and mitigation. Contact Teradata for a consultation when the issue involves interactions between the Teradata software and the system infrastructure. If there is an infrastructure or VMware issue, Teradata will follow the case from creation to completion to ensure the best possible resolution.