Remote Access | Teradata VantageCore | EDW - Remote Access - Teradata VantageCore VMware

Teradata® VantageCore powered by Dell Technologies - Enterprise Data Warehouse

Deployment
VantageCore
Edition
VMware
Product
Teradata VantageCore VMware
Published
April 2024
Language
English (United States)
Last Update
2024-04-24
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Product Category
Cloud

The CMIC is deployed in the same way as the current VantageCore VMware. You can enable remote access through ServiceConnect.

Teradata requires that all systems are connected to Teradata ServiceConnect to enable phone/home incident reporting and Telemetry collection.

Additionally, Teradata requires the use of Dell's Secure Connect Gateway (SCG) which aggregates communications across Dell devices and acts as a single point of entry and exit in a customer's firewall for all IP-based remote services activity. Via SCG customers obtain unique integration of smarter AI, automated support and real-time analytics to work for them.

SCG features include the following:
  • Proactive, automated issue detection, case creation and notification
  • Predictive analysis failure detection for server hard drives and backplanes
  • Accelerated issue resolution with remote access and secure, two-way communication between Dell Technologies and the customer’s environment
  • Enables analytics-based recommendations for support and services

See https://www.dell.com/en-us/lp/dt/secure-connect-gateway and work with your Teradata Account Team if you would like further details or related information.