Removing a Storage Drive - Data Warehouse Appliances

2800 Platform Hardware Replacement Guide for Customers
Product
Data Warehouse Appliances
Published
February 2018
Language
English (United States)
Last Update
2018-04-17
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mva1471648443150
Product Category
Hardware
Extending a Storage Drawer and Removing a Storage Drive





  1. With a #2 slotted screwdriver if needed, loosen the captive screw securing the storage drive drawer to the drive enclosure.
  2. Lift the handle up and lift the drawer up slightly, then slowly pull the storage drive drawer out until it stops. All drives must be accessible and able to clear the handle on the adjacent drawer.
    Extended drawer contains active, spinning drives. Do not jostle the drawer while it is extended. The drawer is heavy. Support the drawer and keep it steady while extending it to prevent damage to drives or rails.
  3. Find the storage drive with a blinking blue Drive Status LED.
    If the blue Drive Status LED on the drive is blinking: Return to the FRU Replace window, click Ok, and then continue to the next step.
    If the blue Drive Status LED on the drive is not blinking: Return to the FRU Replace window, click Cancel, and notify Teradata Customer Support.


  4. Click Ok. The software checks the drive status.
    If the drive status indicates all conditions for replacing the drive have been met: Click Ok and then continue to the next step.
    If the drive status indicates that conditions for replacing the drive have not been met, or if an error message appears: Click Cancel and notify Teradata Customer Support.
  5. Remove the storage drive:
    Do not move the drawer unnecessarily. Too much movement can damage the spinning drives or bend the rails.
    1. Support the drawer and keep it level.
    2. Squeeze the blue latch together with thumb and forefinger to disengage the failed storage drive.
      You may need to wiggle the drive latch to release the drive. Do not jostle the other drives.


    3. Pull the storage drive out slightly until it releases from the internal connector.
      Do not remove the drive completely yet. Allow 60 seconds for drive to spin down completely. Failure to do so may damage the drive.


    4. After 60 seconds, gently slide the drive out of the drawer and place it on a static-free surface.
      Do not install the replacement drive yet.
  6. Return to Server Management Client and, in the Replace FRU window, click Ok. The software checks that the storage drive has been removed. If an error message appears, click Cancel and contact Teradata Customer Support for assistance.
    You must wait a minimum of 60 seconds before installing the replacement drive.