Step 2 - Database Restarts
The most important events from the event log to consider are Teradata Database restarts. They are listed as ‘33-13855-00’ and ‘33-13892-00’ messages on the reports obtained from the EventCount macro and the AllRestarts macro. Restarts indicate that problems have caused Teradata Database outages. Note the event codes and perform problem determination. For all events, verify that the Teradata Support Center has opened a Call Log to report their occurrence. If the events are hardware restarts, you can perform a more detailed analysis by following step 3.
For a complete description and resolution of these events, see the “Parallel Database Extensions (PDE) Messages” chapter of Messages.