If Teradata Customer Support needs diagnostic information to determine the root cause of issues, you may be asked to run the Unity support script to create a bundle of logs and other data.
The support script is available at /opt/teradata/unity/support/unity_support.sh.
After starting the script, follow the script instructions to make note of file names that are part of the output.
For non-standalone Unity installations, support files are located on both Unity servers. You must have root-level privileges to run the script on the Unity servers in both regions.
When opening an incident with Teradata Customer Support, you must upload files from both Unity servers.