If you receive any licensing errors during or after deployment, access the Summary page for more information. Following are examples of errors and possible remedies:
Errors | Remedies |
---|---|
Cannot access the EMS Server URL | Make sure port 443 is open to https://slem.teradata.com so Teradata can verify BYOL entitlement, and verify your system can access the port. See Network Security Groups for Teradata Database. |
Couldn’t login to the ems server using the provided Entitlement ID. | Verify the entitlement ID you entered when you deployed matches the email confirmation. |
License doesn't have requested tier or term | Verify the term you selected when you deployed matches the email confirmation. See Bring Your Own License. Verify the Teradata Database license tier you chose when you deployed is correct. |
Not enough TCORES available | If additional TCores are needed, contact your Teradata Account Team for assistance. |
During deployment, activated Teradata Database licenses are automatically revoked if a failure occurs. If activated licenses did not get revoked, you can revoke them manually. After revoking the licenses, you can delete the VM.