Support Cases Dashboard | Console | Teradata Vantage on AWS - 2.3 - Support Cases Dashboard - Teradata Vantage on AWS

Teradata Vantage™ on AWS Getting Started Guide

Product
Teradata Vantage on AWS
Release Number
2.3
Release Date
July 2021
Content Type
Configuration
Implementation
Installation
Publication ID
B700-4015-071K
Language
English (United States)

If you are a Site Admin or Super Site Admin, in the Console you can view, create, or manage cases and change requests and submit questions.

  • Case – for a problem that is preventing or degrading service.
  • Change request – to request that something be provided or changed.

Cases are evaluated and assigned severity and priority levels, which affect how quickly they are addressed.