Cases | Console | Teradata Vantage on AWS - 2.3 - Cases - Teradata Vantage on AWS

Teradata Vantageā„¢ on AWS Getting Started Guide

Product
Teradata Vantage on AWS
Release Number
2.3
Release Date
July 2021
Content Type
Configuration
Implementation
Installation
Publication ID
B700-4015-071K
Language
English (United States)
Severity Impact Urgency Definition
1 Critical High Mission-critical production system is down, corrupted, or severely degraded or unusable and requires immediate attention to return the system to service.
If you submit an S1 case, you must agree to allow Teradata to contact appropriate escalation personnel. If the appropriate personnel are not available, Teradata changes the case from S1 to S2 and responds accordingly.
2 Significant High Production system is up and operational, but the case has severe, ongoing, daily impact to operations; a non-mission critical system is down and requires expedited engagement and urgent resolution.
3 Critical Medium Case has medium impact to operations; resolution efforts can occur over the next several days.
Low
Significant Medium
Minor High
4 Significant Low Case has low or no impact to operations; resolution efforts can occur over the next several weeks.

For information on case response times, see the table in Premier Cloud Support.